Harrow Swim School – Terms and Conditions
General Overview
The Borough of Harrow Swimming Club runs Harrow Swim School, offering swimming lessons on Monday, Wednesday, Friday evenings, and Saturday mornings.
Our Swim School caters to swimmers from 4.5 years old to adults, with small class sizes to ensure individual attention and consistent progress for each student. Lessons accommodate all ability levels, from non-swimmers to those looking to build confidence and competence in the water.
We follow the Swim England Learn to Swim Programme, which provides a structured and enjoyable learning environment. Our dedicated Swim School team ensures your child is in the right group and provides assessment reports at the end of each term.
Please read and understand the following terms and conditions before enrolling in swimming lessons.
Booking Process
- Payment must be made within 24 hours of booking. By enrolling, you agree to these terms and conditions. Failure to make payment by the deadline will result in the cancellation of your booking.
- Bookings are confirmed only upon receipt of full payment.
Payments
- Payments are made term by term. We do not offer monthly or per-lesson payment options.
- Full term payment is required to secure your child’s place in the swim program.
- No refunds will be given for missed lessons, regardless of the reason, as our teachers are contracted for the full term.
How to Join
- New swimmers can register their interest via our contact form. Please provide any relevant information in the “swimming experience” box.
- Completing the contact form does not automatically enrol you in classes. We will contact you to discuss your booking.
Rebooking and Cancellations
- Current swimmers can re-register for the next term during the priority booking window by logging into their Club Organiser account (www.cluborganiser.co.uk).
- If payment is not received by the end of the priority window, your space will be offered to another swimmer.
- For lost login details, please contact us at admin@harrowswim.com.
Cancellation Policy
- No refunds or credits will be issued after the second week of the term has ended.
- To cancel, please notify us via email at admin@harrowswim.com.
Illness and Medical Cancellations
- In cases of long-term illness (e.g., surgery, broken limbs), a credit may be offered for missed lessons, up to a maximum of 6 weeks. A medical certificate is required.
- No credits will be given for common illnesses such as colds, flu, or stomach upsets.
Missed or Cancelled Lessons
- Missed lessons are non-refundable and cannot be rescheduled.
- In the event that Harrow Swimming Club cancels a lesson, we will attempt to provide an alternative date. If you cannot attend, no refund or credit will be provided.
- If no alternative date is offered, a credit toward the next term will be issued.
Lesson Structure
- Beginner and improver classes have a maximum of 7 swimmers per teacher, while deep-end and lengths classes have a maximum of 10 swimmers per teacher.
- Teachers in stage 1 work in the water, supporting and guiding swimmers to develop proper techniques.
Assessments
- Assessments are conducted during specific weekends towards the end of each term. However, children who meet the criteria earlier in the term may be moved to the next level.
- We cannot guarantee the same time or day for classes if a child progresses mid-term. Class availability will dictate placement.
- Upon completion of Stage 7, swimmers are invited to join our pre-squad, with the option to move into our competitive squads based on potential and enthusiasm.
Fun Swims
- The final lesson of each term is a fun swim, designed to build water confidence and encourage different water skills in a relaxed setting.
Swimwear and Equipment
- All swimmers must wear a swimming cap and swim goggle.
- Swimmers who are not toilet-trained must wear swim pants.
- Jewellery should be avoided during lessons.
Parental Responsibilities
- No abuse will be tolerated toward teachers, students, or other parents/guardians.
- Parents are responsible for their children before and after lessons. The club is not liable for supervision outside of lesson times.
- Children should not play in the car park for safety reasons.
Poolside Conduct
- The use of cameras, camcorders, or mobile phones on poolside or in changing areas is strictly prohibited.
- No food, drinks, or pushchairs are allowed on poolside.
- Parents are encouraged to watch from the upstairs gallery. Any children not attending lessons must not walk around poolside unaccompanied.
Certificates and Badges
- Swimmers who complete an assessment can purchase badges and certificates online.
- Awards must be collected from the club administrator during term time on Mondays, Wednesdays, Friday (7:00 pm – 8:00 pm) and Saturdays (8:00 am – 9:45 am).
Insurance
- All swimmers are covered by the club’s Public Liability Insurance. The club does not accept liability for illness, personal injury, or death unless directly caused by the proven negligence of the club or its staff.
Additional Information
- Physical contact between teachers and students may occur as part of the teaching process. All staff adhere to the Swim England Child Protection Procedures.
- Parents must supervise children in changing areas at all times.
- The club is not responsible for any damage or loss of property.
- Instructors are Swim England qualified.
For more information about courses, availability, or any other inquiries, please contact us at admin@harrowswim.com.
